Terms & Conditions
This website, matchmade.com.au, is owned by Karvon Pty Ltd (ABN: 79168296768) (hereinafter referred to as “Match Made”).
Please read these Terms and Conditions carefully before registering for the Match Made service.
By registering to become a member of Match Made, you are agreeing to adhere to and be bound by the following terms and conditions as contained in this document and any further documentation that is provided to you by Match Made following your registration as a member. You will continue to be bound by these terms and conditions as long as you continue to be a registered member of Match Made.
1.1 Any reference to “the site” or “the website” in these terms and conditions is a reference to www.matchmade.com.au.
1.2 Any reference in this agreement to “the user” is a reference to any person accessing or browsing this website.
1.3 Any reference in this agreement to a “member” is a reference to any person who is a registered General Member of Match Made.
1.4 Any reference to a member attending a “date” with another member is a reference to an agreement between two individuals that they are to meet each other at a particular time and place with a view to getting to know each other and becoming better acquainted.
2. Acceptance of Terms
2.1 Access to this website by the user is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. Your use and access of this website constitutes your agreement to these Terms and Conditions. If you do not agree with any of the terms or conditions appearing on this page, you should not register for the services of Match Made and discontinue your use of the site immediately.
2.2 At the time of registering to become a member of Match Made, you must be at least 18 years of age and either single, legally separated by means of divorce, or widowed and have no criminal history or history of violence or substance abuse.
2.3 By registering to become a member of Match Made and ticking the box labelled ‘I have read and Agree with the Terms and Conditions’, you are warranting that you have read this document in its entirety and understand the contents. You are further warranting that you have the capacity to comply with all Terms and Conditions contained herein.
3. Provision of Information
3.1 In order for you to benefit from the Match Made service, it is necessary that you disclose a considerable amount of personal information to us.
3.2 By registering to become a member of Match Made, you warrant that you have provided true and correct personal information and that this information has been disclosed by you freely and knowingly. It is also your responsibility to notify Match Made of any change in your personal circumstances and any changes to your contact information.
3.3 Match Made reserves the right to conduct a National Police Check or relevant State Criminal History Check on you. While Match Made has the right to conduct these checks, it does so at its sole discretion and does not guarantee that it will conduct checks relating to criminal history on every member.
3.4 By registering to become a member you understand that Match Made is not responsible for the truthfulness of any information or material provided by its members and you release Match Made from all liability whatsoever relating to or arising from information incorrectly provided to it by a member. You further accept and agree that Match Made’s due diligence into the correctness of information provided by members is limited and that this information may not be accurate or truthful. The term ‘verified’ or ‘certified’ is not to be construed as a guarantee as Match Made is limited by the information provided to it by members.
3.5 If any information provided by you is found to be inaccurate, non-current or incomplete, Match Made reserves its right to terminate your registration and to refuse to provide further services to you. In the event that your registration is terminated as a result of the provision of incorrect or inaccurate information to the detriment of another member or Match Made, monies paid to Match Made by you will be retained by Match Made and will not be refunded to you.
4.1 Match Made respects the privacy of users and takes seriously its obligations to protect personal information that is provided to it.
4.2 All personal information provided by you to Match Made will be kept completely secure and will not be sold to a third party without your consent.
4.3 Match Made may collect and use the following kinds of personal information:
4.3.1 information about a user’s use of the website;
4.3.2 information that is provided by a user for the purposes of registering for the services of Match Made;
4.3.3 information about transactions carried out over the website; or
4.3.4 any other information that a user provides to the website or Match Made.
4.4 Match Made may use your personal information to:
4.4.1 administer the website;
4.4.2 personalise the website;
4.4.3 collect payments from members;
4.4.4 match you with members of the Personal Matchmaking Service;
4.4.5 contact you to advise you of upcoming events; and
4.4.6 send members marketing material
4.4.7 promote single members via the Matchmade Facebook page with the intent to find them a potential partner, while maintaining their anonymity. The information posted on Facebook is at the sole discretion of Match Made.
4.5 In addition to the disclosures reasonably necessary for the purposes identified above, Match Made may disclose your personal information to the extent that it is required to do so by law in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
4.6 Match Made does not load any personal information of members on its website and will only release your personal information to another member of Match Made after receiving your verbal or written authorisation to do so.
4.7 By registering to become a member of Match Made, you agree not to disclose the personal information of any other members you have met through Match Made without the express written permission of Match Made. You also agree not to disclose any experiences that you may have had in your use of Match Made’s services. To do so amounts to a breach of these Terms and Conditions and is grounds for Termination of your agreement with Match Made.
4.8 All emails you send or receive through Match Made are to be kept completely confidential and the contents of these emails are not to be disclosed or forwarded without the permission of the sender.
5. Amendments to Terms and Conditions
5.1 Match Made reserves its right to update these Terms and Conditions at any time at its sole discretion.
5.2 Members will be notified of any change to the Terms and Conditions via email and changes to the Terms and Conditions will be effective from the time they are posted on the website. Your continued use of Match Made following notification of the change to the Terms and Conditions constitutes your acceptance of these amendments.
6. Member and User Conduct
6.1 You are solely responsible for your interactions with other users and members of Match Made.
6.2 You must not engage in any discriminatory behaviour, illegal activities, abusive behaviour or in a manner that is sexually and/or racially offensive or may reasonably be considered as vulgar or obscene.
6.3 You acknowledge that the administrators and representatives of Match Made may request that you cease contact with another member at any time. In the event that you are instructed to cease communications with another member, you agree to comply with these instructions and not communicate in any form with the member.
6.4 You agree to behave in a polite and considerate manner at all times and in all your interactions with representatives of Match Made and other members that you may come into contact with from time to time.
6.5 Match Made takes no responsibility for the actions or omissions of yourself or any other member. If you no longer wish to use the services of Match Made as you do not agree with the integrity of another member after you have agreed to meet with them, no refunds will be given.
6.6 You must not advertise other websites, businesses, products or send any unsolicited junk email to fellow members of Match Made.
6.7 You must not assign your membership to a third party.
6.8 Match Made takes the safety of its members seriously and works on a ‘two-strikes’ system. In the event that Match Made is required to contact you twice in respect of negative behaviour in relation to other members your membership will be immediately terminated without notice to you.
6.9 If you fail to comply with the terms of this clause 6, Match Made reserves its right to terminate your registration and refuse to provide further services to you. If your registration is terminated in these circumstances, any monies paid to Match Made by you will not be refunded and you waive all rights you may have had in relation to this Agreement in the event of termination under this clause.
6.10 Match Made further reserves its right to report any illegal behaviour or behaviour that is harmful to another member to the relevant authorities and you agree that Match Made may disclose your personal details to the relevant authorities for the purpose of reporting any such behaviour.
6.11 You acknowledge and agree that you are not permitted under any circumstances to date more than one member of Match Made at the same time. Such behaviour will be deemed offensive and you will be immediately requested to limit your contact to only one member. If you fail to abide by this request, such refusal is reasonable grounds for termination of your membership.
7. Payment Terms
7.1 When registering for the services of Match Made you agree that you will provide true and accurate information as required by the registration process including accurate billing information.
7.2 You authorise Match Made to share your billing information with third parties only for the purpose of verifying the information you provide and billing your credit card or otherwise charging your account.
7.3 Payment may be made by credit card through PayPal 24 hours after providing your authorisation to Match Made allowing the exchange your basic contact details with another member, with the purpose of contacting them to organise and attend a date. In the event that you fail to make payment within 24 hours, you will be issued with a reminder via email. If you fail to make payment within the next 24 hours after receiving the reminder email, it will be deemed that you do not want your details exchanged with another member.
7.4 Members will be notified of any change to the fees charged for the relevant service they are registered for by email at least seven (7) days prior to the change in fees. Your continued use of Match Made following notification of the change to fees and charges constitutes your acceptance of these amendments.
7.5 You acknowledge and agree that Match Made does not refund any monies in whole or part in the event that you change your mind and no longer wish to use our services. No refunds will be given if you find a match outside of this service after you have registered to use Match Made.
8.1 You agree that Match Made may in its sole discretion terminate or suspend your membership for any reason including but not limited to breach of these Terms and Conditions or any subsequent amended document, non-payment of membership fees or attempt to assign your membership to a third party.
8.2 You acknowledge and agree that termination may be effected without prior notice to you.
8.3 You acknowledge and agree that any suspected fraudulent, abusive or illegal behaviour is grounds for immediate termination of your membership.
8.4 In the event that you object to any of the terms of this document or any subsequent amendments to this document or any other documents that are presented to you by Match Made or become dissatisfied with the service in any way, your only recourse is to immediately discontinue and terminate your membership in writing to Match Made.
9.1 By becoming a member of Match Made, you release Match Made from all liability, loss, damages, claims, causes of action, demands and expenses (including any legal and court costs) arising from or in any way relating to the use of its services, the content included on the website, the member’s use of the website, including any reliance on information contained on the website.
9.2 In no event shall Match Made be liable for any damages whatsoever whether directly or indirectly arising out of or relating to your conduct or the conduct of another member or any other user of the site or services in connection with Match Made’s services including but not limited to emotional distress or bodily injury or any other damages resulting from communications or meetings with other members or users of this services or persons that you have come into contact with through Match Made.
9.3 You acknowledge and agree that you are solely responsible for taking reasonable precautions in all your interactions with other members of the service, especially when meeting another member in person.
9.4 Match Made will never in any way be liable to you for more than the amount paid to it by you.
9.5 Where any law implies a warranty into these terms and conditions which may not be lawfully excluded, then to the maximum extent permitted by law Match Made’s liability for breach of the warranty will at Match Made’s option be limited to the re-supply of the relevant service or the payment of the cost of having that service resupplied.
10.1 The material on this website and all material provided to you by Match Made is protected by copyright.
10.2 All content on this website including text, graphics, logos, icons, and advertisements, including the selection and arrangement thereof is copyright to Match Made unless otherwise stated.
10.3 You may view, download and print material for your personal, non-commercial use provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. If you find material on this website that should not be available due to copyright restrictions please contact us immediately.
10.4 This site also contains material that may be copyright by Match Made’s commercial partners, advertisers, other people and/or organisations.
11.1 While Match Made will make all reasonable efforts to locate compatible and like-minded members for you to meet, Match Made makes no guarantees, either express or implied, that you will be compatible with any individuals you meet through the service. Match Made also makes no guarantees, either express or implied, that you will locate a long-term partner or match through the use of this service and makes no promises or guarantees in respect of any specific results from the use of the service and/or the website.
11.2 Match Made assumes no responsibility for any interruption, technical malfunctions, error, defect, deletion, omission, communications line failure, delay in operation or transmission in respect of this website.
12.1 Match Made is a selective agency that may at any time refuse membership to any person without reason and at its sole discretion. By using its services, you agree that Match Made is a quality not quantity service. Match Made is not liable for any delay in performing any of its obligations as contained in this document or that form part of the package of which you are a member.
12.2 You are solely responsible for all fees relating to your attendance at any dates with another member. Match Made will at no time bear the responsibility of paying any monies whatsoever or howsoever arising from your date with another member.
12.3 You acknowledge and agree that by becoming a member of Match Made you may be selected as a potential Match for those registered as a member. Match Made will contact you for your consent prior to releasing an image and minimal personal information to the potential match in the event you are selected. You have the right to refuse the release of this information. Match Made may contact you to request that you attend a one-on-one interview with a representative of Match Made to determine your compatibility with any other member.
13. Governing Law and Entire Agreement
These terms and conditions are to be governed by and construed in accordance with the laws of Australia and shall be subject to the non exclusive jurisdiction of the courts of Australia and the laws of Queensland.
14. Notices and Electronic Communications
14.1 For the purposes of the Electronic Transactions (Queensland) Act 2001 (Qld) Match Made and the user consent to:-
i. any information required or permitted to be given in writing under a state law being given by an electronic communication;
ii. any signature required to be given under a state law being given electronically using the procedures outlined on the Website;
iii. any document required or permitted by a state law to be produced being produced electronically.
14.2 Where any consent to the use of electronic communications is required by the Electronic Transactions (Queensland) Act 2001 (Qld), both Match Made and the user irrevocably give that consent.
14.3 Without limiting clause 14.1 any notice required or permitted to be given under these Terms and Conditions may be given in any way allowed by law, including by way of email.
14.4 A notice sent by email transmission is effective upon receipt of confirmation of successful transmission to the recipient unless it is transmitted after the close of normal business hours, or on a Saturday, Sunday, public holiday or 27, 28 or 29 December, in which case it is effective on the opening of business on the next business day at the intended place of receipt.
If any part of these Terms and Conditions and any further documentation intended to be read in conjunction with these Terms and Conditions and any other documents intended to be read in conjunction with these Terms and Conditions is invalid or unenforceable, that part is to be removed from the Terms and Conditions and/or other documentation and the remainder of the Agreement continues in full force.